Refund Cancellation

Refund Policy

At DronacharyaERP, we strive to provide high-quality ERP solutions for educational institutions, societies, and organizations. This Refund Policy outlines the terms under which refunds may be granted.

1. Subscription-Based Services

DronacharyaERP operates on a subscription-based model (monthly, quarterly, or annually). By subscribing, you agree to pay the full amount for the selected billing cycle in advance.

a) No Refunds for Used Services

Once a billing cycle has begun and services are accessed, we do not offer refunds for partial use, inactivity, or unused time.

b) Trial Period (If Applicable)

If a free trial is offered, it is your responsibility to evaluate the platform during that period. No refund requests will be entertained once a paid subscription begins after the trial ends.

2. Renewal and Cancellation

  • Automatic Renewals: Subscriptions renew automatically at the end of each billing cycle unless canceled beforehand.

  • Cancellation Policy: You can cancel your subscription at any time via your account settings or by contacting our support team.

  • No Refund on Cancellation: Canceling your subscription will prevent future charges, but you will not receive a refund for the current or past billing periods.

3. Exceptional Circumstances

We may consider refund requests under the following rare conditions:

  • Double or duplicate payments

  • Payment made in error due to technical faults (with verifiable proof)

  • Service unavailability caused solely by our system (downtime exceeding 72 consecutive hours)

In such cases, a partial or full refund may be approved at our sole discretion after reviewing your case. All refund requests must be submitted to support@dronacharyaerp.com within 7 days of the issue.

4. Third-Party Payments

If you subscribed through a third-party reseller or payment gateway, their refund policies may apply. DronacharyaERP is not responsible for third-party transaction issues.

5. Contact Us

For refund-related questions or to request a refund under exceptional circumstances, contact:

DronacharyaERP Support Team
Email: support@dronacharyaerp.com
Phone: +91-8788610181
Website: www.dronacharyaerp.com